M.A.J. offers a 14-day return policy, which means you have 14 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. If an item is returned with obvious signs of wear (dirty stone, etc.) it will be subject to a 20% restocking fee, or sent back at the expense of the purchaser.
- To start a return, please contact us at https://www.martinatelierjewelry.com/contact If your return is accepted, we will send you instructions. Items sent back to us without first requesting a return will not be accepted.
- For return questions, please contact us at https://www.martinatelierjewelry.com/contact
Damages and Issues
- Please inspect your order as soon as you receive it. Contact us immediately if the item is damaged or if you receive the wrong item.
Exchanges
- Contact us with any questions regarding exchanges at https://www.martinatelierjewelry.com/contact
Refunds
We will notify you as soon as we’ve received and inspected your return/exchange. A notification will be sent to inform you if the return/exchange is approved or denied. If approved, you will automatically be refunded via your original form of payment within 5-10 business days. Please allow up to ten business days for the refund to reach your bank account, processing times vary.
We Do Not Offer International Shipping. U.S. Shipping Only.